Do you really know what your customers think of you and your business? When was the last time you asked them what they thought about their experience as your customer and whether or not they were getting value for money? Do you take your customers for granted? Can you be sure that they are not giving their business to one of your competitors?
The benefits of undertaking a customer survey are numerous. At Outsourced Business Solutions we have learnt that undertaking these surveys offers more than just a simple measurement of customer satisfaction levels. Depending on the questions asked, they could tap into a rich vein of views and insights that if acted upon, could be a real catalyst for your business’s improvement.
It is a fact that business that formally ask for customer feedback are known to be more profitable.
Bring your own lunch and join Steven Bell, Principal of Outsourced Business Solutions, for an informative and interactive session on customer surveys and how they can be of benefit to your business.
16 Phillimore Street
FREMANTLE, WA 6160