Great customer experiences don’t happen by accident - they’re designed.

In this practical and insight-driven workshop presented by the Fremantle Chamber of Commerce, James Meggitt from Fox in the Box Fremantle shares proven strategies for improving customer service, building lasting relationships, and creating systems that turn first-time visitors into loyal advocates.

Drawing from real-world business experience, James will explore how to:

• Elevate everyday customer interactions

• Capture and effectively use customer data

• Build retention systems through follow-up emails and ongoing engagement

• Strengthen relationships with regular customers

• Reduce friction in the purchasing journey to increase conversions

Whether you're a small business owner or part of a growing team, this session will provide actionable tools to refine your customer experience, increase repeat business, and create smoother pathways to purchase.

Free for Chamber members, book now!